Excellent, friendly and very helpful service all round. I ordered a new bed at the end of August last year. Because refurbishment and building works at our house was first delayed and then took several months to complete Haynes were so kind to keep the bed in storage free-of-charge for the entire time of seven months. Communication was easy, at no time did I feel under pressure to complete the purchase. Finally delivery of a beautiful bed. I wholeheartedly recommend Haynes Furnishers.