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Customer Testimonials

5* Amazing selection and pieces, top notch customer service
I stumbled across Haynes Furnishers via Google in search of an Ercol butterfly dining chair, and what a great discovery this was! Carl and his team offered amazing customer service right from the start; I raised some questions on the chair through the online query form and got a detailed response back immediately the next day (bearing in mind this was still when we were in partial lockdown back in Mar/Apr). Then having read through the numerous reviews singing praises of Haynes, I decided to purchase the chair. The online purchase process was straightforwar d, subsequent communication and follow ups from Carl and his team are clear and timely, and I really felt throughout the whole process that I am/ my order is in good hands. Logistics-wise, the team rang me to organise a delivery date and time about a week and a half before the estimate (the chair had a delivery lead time of 2-3 weeks at the time due to lockdown no doubt) and promptly arrived on the day (15mins early!) to deliver it. The chair itself was a showroom piece but absolutely perfect/brand new, there were no damage or defects whatsoever and it was THE best price (it was on offer close to 50% off RRP) I saw online at the time and since then even. All in all, I'm very pleased to have discovered Haynes Furnishers and had a great experience buying from them; they are reliable, have an amazing selection of furniture and I could really feel that they are customer-oriented. I look forward to my next purchase with Haynes and meanwhile will be spreading the good word to my friends!
Jessica Chan, London
Sofas
I would like to say that we were most impressed with the delivery and installation of the sofas that we ordered from Haynes Furnishers
Robert Hebbron, BIRKENHEAD
Ercol Chair
I absolutely love my new chair!! A bit over the top I know but there you go. Delivered within the stated timeframe by two guys all PPE'd up, very quick, very easy. Really good communication with Steve - Thank-you. Looking forward to my next delivery :)
Gill Fairweather, Handforth
Sheborne Nevada Sofas
I ordered sofas from Haynes and have been very pleased with the whole process from selection, ordering and delivery. The colour swatches arrived enabling me to select the actual material and the sofas were delivered within good time. They were assembled in my home by the delivery team. The sofas look beautiful in my home and I would not hesitate to recommend Haynes to a prospective purchaser.
Megan Lockwood, Portsmouth
Celebrity sofa
The new sofa is great and although purchased about a year after the wonderful reclining chair is a good match, choosing a tweed material helps with this. The delivery went very smoothly, the two guys were very efficient and pleasant. Delighted that I discovered such a good business.
Frances , Fairford
G Plan sofa and chair
Fantastic service from this company, can highly recommend. Kept us informed on our order, plus the delivery guys were really helpful and courteous.
Yvonne Bilton, Ely, Cambridgeshire
Purchase of a Sherborne Keswick Royale lift and rise recliner
I researched for over a year for a quality recliner that would meet my deteriorating Parkinsons needs. Eventually I settled on the Sherborne Keswick Royale in leather ( in deference to my German Shepherd ). Due to covid restrictions I was unable to test a chair and so I was particularly careful about the specification data, the perceived quality and the price..from initial searches I came across the Sherborne range and the furniturebrand s4u.co.uk (recently rebranded ), and after hours, running into days of alternate product and supplier searches, came back to my original choice. From my initial enquiry, to my subsequent order placing, request for removal of an old chair, delivery and installation the service was seamless and professional. I would highly recommend this organisation if you are considering the purchase of replacement furniture.
Colin Devonshire, Harrogate
Duresta Large Sofa and Reader Chair
We ordered the above from furniturebrands4u/Haynes Furnishers and found the experience if ordering to delivery to be very efficient. They were very accommodating forwarding fabric swatches. All packaging was removed from site and we saved in excess of £400 if we had ordered exactly the same items from our local DFS store.
Susan Hatfield, Warfield, Berkshire
Ercol Monza Dining Set
Purchased a Ercol Monza Dining set from Haynes Furnishers (through FurnitureBrand 4U). Rang the store first to have a chat about the dining set, delivery times etc. Really helpful service, they explained the order and delivery time. Delivery was fantastic, phone call to confirm the date and the team setup the furniture and removed all waste. Very pleased with the furniture and would highly recommend Haynes. Fantastic customer service that you only get from an independent store.
James Devereux, Warrington
Ercol Rimini bedside draws and chest of drawers.
Extremely pleased with the service I received. Would highly recommend this company. The price was cheaper than anywhere else. Very polite and helpful. Placed the furniture exactly where I wanted it. Took away all packaging. Fi rst class service.
Natalie Grace Hall , London
Good customer service and excellent delivery service
Having previously ordered from Haynes Furnishers a few years ago, I decided to go back to them for an Old Charm dining table and chairs. Their prices are very competitive and they always called back when I left a voicemail. All in all I couldn’t fault them. The delivery men couldn’t fit the table through the dining room doorway so they laid it on cushions from their van to remove the legs and then reassembled it in the dining room. A very friendly and helpful team.
Valerie Mottram, Coulsdon
Excellent service
Purchased two Ercol Teramo bedside chests online during second lockdown which were delivered last week and quicker than I thought to be honest. Everything from initial online contact was effortless. I was asked to pay a deposit against my order with balance due when delivered. Delivery to Scotland was free of charge - another plus for this company as local Ercol suppliers were charging anything between £25 to £60. Notified when furniture was ready to be delivered and a suitable day agreed. Delivery team was prompt, courteous and friendly and carefully brought the goods into my home. Furniture was extremely well packed and protected in heavy grade, double wall cartons with high density foam to anchor the furniture within. I now have them in place and I’m delighted with my purchase. Quality is obvious. I’ll be happy to use your company again in the future.
M Nicol, Ardrossan, North Ayrshire
Ordering and delivery of rurniture
I ordered coffee tables during lockdown. The process of ordering over the telephone was very easy and Carl was very efficient. The tables were delivered within the time specified and the delivery man was helpful and polite. I would recommend the company and it will be first site I visit when looking for any future purchases.
Kath Jones, Tipton
New Armchair
Excellent service received from Haynes Furnishers, from the minute I placed the order to delivery. Extremely helpful and knowledgeable staff, and realistic timescales given. The new armchair was delivered in a timely and efficient manner with polite friendly staff. Nothing was too much trouble and excellent quality of goods. I certainly recommend this company and will use them again.
Judith Allen , Coventry
Ercol chair delivery in Scotland - amazing service !
Can't recommend FurnitureBrand s4u highly enough! I identified Ercol dining chairs on the site, which were also cheaper than other suppliers. Easy to order and expected 8week delivery, which is fine as clear from the start! An email 3days later asking if I was around the following Wednesday morning for delivery. The chairs were delivered that morning with a smile and a wave from the team. All driven up from Staffs - a ling drive. Basica lly 1 week from order I had my chairs, which I love ! Brilliant services and will definitely use again when needed.
Emma Mickley, Edinburgh
re furniture
Service very good & delivery men excellent. Overall experience very good!
Barry Street, Swadlincote
Tetrad sofa
We ordered our new sofa at the start of the second lockdown. Although there were delays out with everyone's control, communication was great. Absolutely delighted with the sofa and the service. Many thanks
Gilian Morris, Kinross
Furniture Purchase
I recently bought a lounge suite and also a dining room set from Furniturebrand s4u.I would give them 5 stars from start to finish - excellent service and great value for money, I would recommend them without hesitation.
Mrs L Mann, Manchester
Excellent Service
Excellent, friendly and very helpful service all round. I ordered a new bed at the end of August last year. Because refurbishment and building works at our house was first delayed and then took several months to complete Haynes were so kind to keep the bed in storage free-of-charge for the entire time of seven months. Communication was easy, at no time did I feel under pressure to complete the purchase. Finally delivery of a beautiful bed. I wholeheartedly recommend Haynes Furnishers.
Ursula Stede, Lichfield
Parker Knoll sofa and chair
Excellent price and customer service.I cannot recommend Haynes highly enough. Very helpful and friendly customer service throughout from Carl. Delivery was free and my items arrived in perfect condition delivered by a 2 man team who were really nice guys and nothing was too much trouble for them. I am really impressed with everyone at “Haynes” and with the whole experience. Thank you so much.
Jeff Brown, Newcastle-under-Lyme
Excellent product and excellent service will recommend to family and friends
Peter Michael Jackson, Alfreton
Ercol furniture
We have received two sets of ercol furniture from Haynes and both times have been impressed with the quality of the furniture, the professionalism and courtesy of the office and delivery teams and the excellent price. Highly recommend for all your furniture needs.
Zoe D, St. Albans
Nathan bookcase
Very pleased with the product & price. Covid was the only issue as delivery took a bit longer than expected. However, all email enquiries were answered very promptly & delivery went smoothly. Excellent delivery staff who unpacked it & took away the rubbish. Wouldn't hesitate to recommend & would certainly use again
Hazel, North Elmham
Great experience!
All the benefits of internet shopping (ease, choice, good prices) but backed up by real people with skill in the game who are knowledgeable and committed and who can answer questions and progress issues. Best of all worlds
Kay D., Fleet
Amazing Service
I had been looking for a leather footstool in the shade London Saddle for 2 years and had almost given up. One day I randomly typed the name into my laptop and Haynes appeared, they could supply the footstool and would have it made for me. Carl took my original order and gave me an update whenever I called. Delivery was perfect, but there was a problem with the colour of the legs I ordered. I needn’t have stressed, when Carl heard about this he somehow managed to speedily resolve the problem and now I have the perfect footstool. I thoroughly recommend ordering through Haynes they are just brilliant and their after-sales service is second to none.
Teresa Pettican, London
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