Customer Testimonials

Old Charm Furniture
A great company to deal with. A quick response to any emails I sent .They were extremely good at keeping me informed on the delivery date and the two chaps that came with my lovely hall console table unpacked it, put it where I wanted it then took all packaging away. They wore masks so I felt really comfortable with them coming into my home. I would not hesitate to order more items again in the future.
Barbara Brown, Newcastle
Old Charm, DVD/CD storage cabinet
Placed order for Storage Cabinet on Oct 20th. Spoke to Steve at Haynes Furnishers who was very helpful said he would order immediately and expect delivery in 4/5 week which was ok. Purchased at very good price with extra discount for the autumn sale, Carl Oakton telephone me 5 days later to advise that the unit was in stock and they could deliver the following week, very surprised but pleased we would get it so quick. The unit arrived by their own delivery staff and paid for by cheque, excellent service by Haynes, have used them before so we know they offer first class service considering the current covid situation. Would recommend, an excellent trusted company Geoff Clare, Swindon
G.Clare, Swindon
Celebrity Westbury Riser Recliner Chair
Thank you and your team, we are very happy with your advice and service. The delivery gents were impeccable, covid secure, polite and efficient. The Celebrity Westbury Riser Recliner chair is superb. The quality of the leather is much better than the sample Celebrity sent us. Also colour is very close to our settee and other chair it is hard to see the difference.
Tom, Central Scotland
Purchasing furniture
This Company has great customer service levels throughout. Ordering, processing and timely delivery is first class and then the cream on the top is the best market prices. Distant order and supply of a sofa with delivery being made by helpful and attentive delivery team
Jeff Milton, Burgess Hill
New lounge suite
We ordered a new lounge suite over the telephone and paid a deposit of 20% by credit card. We were given a timescale of 8-10 weeks for delivery, but it was about 6 weeks when we were given a call to arrange delivery. We were going on holiday that week and still had not had the new carpet fitted in the lounge, so we asked to arrange delivery when we were ready. We arranged delivery for 7.9.20, The delivery men were great, they brought all furniture in protected by wrap and unwrapped it all and placed furniture in the lounge for us. We paid the delivery men a balance by cheque. Everything ran so smoothly and efficiently. We would not hesitate to highly recommend this company.
Diane Chamberlain, Leicester
Ercol Cream Leather Enna power recliner medium sofa.
I couldn’t be more delighted with our new Ercol sofa, even though it took 15 weeks to arrive it was certainly worth the wait, only 3 weeks longer than the quoted time (Covid and all). The whole experience of going to the showroom and meeting Carl Oakton, sitting in a none leather version, receiving good advices how this model will recline even if It was close to the wall made our mind up. No hard sell relaxed and professional throughout, will certainly recommend.
Peter Johnston, Leicestershire
Highly recommended
We ordered on three occasions from Haynes Furnishers. Each time we have received excellent service. There prices are. very competitive and the staff, who delivered were very helpful and always arrived on time.
Margaret Harber, Walton-on-Thames
Great Service
This company was recommended to me by the furniture manufacturer as being very good for customers. We had been let down badly by another furniture company. Furniturebrands4u lived up to the recommendation . Our order was dealt with efficiently and the expected delivery date was given,. We were contacted way before the delivery date to arrange for our delivery. The delivery people came on time on the day and the fact that they erected the table was a bonus. I would recommend Furniturebrand s4u.
RB, Rochdale
Sideboard, coffee table and side table.
I was nervous about buying these furniture items on line, but I needn’t have been. The service was first rate from start to finish with helpful advice re choices and delivery during the allotted time slot conducted in a safe way. I was very happy with the professional way the transaction was conducted.
Anne Clarke, Letchworth
Duresta Sofas
Very happy with the whole experience - from initial enquiry through to delivery. Communication first class and the delivery team were everything you could hope for.
Robert, Ashbourne
Parker Knoll Chairs
Great service - on time and no problems. Very good at answering any queries.
Michael Harrison, Bristol
Two-seater Settee
Delivered on time and as scheduled. Delivery team very efficient and had the furniture installed in next to no time. We are very pleased with the quality and finishing of the settee. Beautiful material. All and perhaps more than we were expecting. Top quality.
Gill Goddard, Ludlow
G Plan - Chloe 3 piece
Absolutely great and first class customer service from placing order to delivery. We had seen the suite we wanted locally before looking on line, and were so pleased we did as we found Haynes. Their service was second to none, and impressively their offer was better than anyone local to us in Newcastle! The delivery team were first rate, arrived on time as promised, brought the suite in with a smile, and followed Covid regulations at all times. A great company and would not hesitate to use again.
Jim Morrison , Newcastle upon Tyne
2 x settee
Great service in the shop and lovely G plan settes. Would certainly recomend. Much better going to an independent where you don't get jumped on as soon as you walk through the door but are still made to feel welcome. Lots to see and sit on too.
Anne Richards, Swadlincote
G plan sofas
Excellent company to use, delivered in the time scale advised by 2 very pleasant men abiding by the COVID rules. Really good quality furniture extremely pleased, wouldn’t hesitate to use this company in future.
Suzanne craggs, Mansfield
First rate ,high qaulity looks good good service.
Watts, Doncaster
Ercol Settee
Hi Carl and thanks for your email. We absolutely love our new sofa, its better than we remembered \ expected! The delivery service was superb, nice friendly chaps… Couldn’t be happier with your service overall. Many thanks,
Chris Lumbard, Leeds
New Roma 3 piece suite
Excellent service and very helpful and friendly professional staff all round thanks to all.
Robert Barber, Endon, stoke on trent
Purchased two shackletons wing back chairs. Viewed them on the website and ordered over the phone. Excellent price, Excellent customer service, free delivery. Special mention for the delivery guys in these difficult times (covid) , they were polite, friendly and professional. Best all round service i have recieved from a company in a long time, highly recommended.
A FOSTER, Swinton
What service!
Really couldn't fault the service we received. Very competitive pricing, kept up to date on progress and the free delivery which was carried out on time and efficiently.
Chris Williams, Seaford E Sussex
Three piece suite.
Have just purchased an Old Charm Pickering suite, beautifully made and really comfortable, could not ask for better. The delivery Drivers were excellent and placed the furniture where we wanted it. Would highly recommend.
Avril Hammerton, Folkestone
Good afternoon Carl Just to say that we are extremely pleased with our delivery today. Your delivery guys were terrific...and are to be complemented. We are in a third floor flat so they did not have an easy delivery but remained cheerful and were very pleasant in carrying out their jobs today. It was appreciated. A great service from the initial inquiry right through to delivery. Thank you.
Mr & mrs Tomlin, Sussex
Nathan Classic Extending Table plus Chairs
Bought Nathan Classic oval extending table teak finish with six slat-back chairs. High quality design, material and finish. Very attractive and functional. Very competitive price. Service given, amid 'lockdown' was most prompt and helpful. Very pleased. Thank you Haynes.
Reg Flowerdew, Camberley
New Sofa
I don’t usually leave reviews but I Googled to find reviews on this company before I bought my sofa from them. I’d never heard of them which made me anxious about purchasing from them. As the reviews were excellent I took the chance and ordered my sofa and I’m so glad I did. The sofa was the best price I could find even with delivery to Scotland. It arrived on time and the staff were very friendly and helpful. I would definitely recommend them!
Caroline , Glasgow
Celebrity Somersby sofas
Really pleased with our new sofas - great price, top quality furniture and whole transaction from website ordering to delivery faultless and smooth. Highly recommended !
Mr. V. Hibbert, Braintree
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