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Customer Testimonials

Recliner Chair
The delivery of my chair went very well I just love it. The two guys who delivered were friendly and efficeint. A job well done!!! Thank You.
Mrs Janet Lees, Denny, Stirlingshire, Scotland.
Ecol furniture purchase
I was very happy with my dealings with furniturebrand s4u.. Following a telephone conversation I was offered an extremely good deal on the purchase of 2 Ercol chest of drawers, a significantly better offer and infinitely better customer service experience than with a well known furniture store in Glasgow. I was contacted by phone a week before the delivery date, which was well within the given lead time for delivery of my items. On delivery the 2 man team unwrapped and carefully carried the items to the room of my choice. I have no hesitation in recommending furniturebrand s4u and would certainly use them agiain.
Valerie White, Glasgow
Chair purchase
Ordered 2 chairs. Very competitive price, delivery within promised time frame by very polite, efficient and helpful two man team.
B Ward, Sudbury Suffolk
Recliner chair chair delivery
We can’t praise your delivery guys enough for being considerate and very helpful with being on time, helping me to move the existing chair, demonstrating the new chair and not rushing my elderly Mum whilst she pressed ALL the buttons!! Thanks chaps. My thanks also go to whoever answered all of my questions about the new chair when ordering it. Great company with excellent caring skills.
Margaret Davidson, Surrey
Furniture purchase
Thank you for such excellent service. Holding on to our order until we had completed our purchase of our apartment was extremely helpful. Delivery was well timed, and all the furniture arrived in excellent condition! Thank you for your help. Can’t recommend you more highly.
Pixi bowen, Margate, kent
Fabulous Service
First time I have ordered from Haynes. It was a lovely experience actually dealing with people who understand customer service.. I was kept up to date and delivery was efficient and professional.
Caroline Thomas, Doncaster
Very friendly helpful staff. Order completed smoothly. Highly recommend.
Ordering from the website was easy and although I did need to ring, help and advice was given. Delivery was before the promised date, the delivery men were polite and very helpful. Have bought from this company before as they are always competitive in price.
Mrs. D. Allen, Shrewsbury
Parker Knoll two seater sofa
From start to finish, I have been delighted with the customer care I have received from Haynes. Even though my sofa was delayed a little bit because of Covid issues, I was updated with progress. The delivery went very well - the two gentlemen who delivered were courteous, cheerful and very careful about how they moved the sofa into the right place. I am delighted with this sofa - it is so comfortable - definitely worth waiting for. I would definitely use Haynes again.
Adella Charlton, Ely
Lovely chairs and excellent service
We absolutely love our two new ‘Relax’ chairs and were very impressed with the service we received from start to finish. Fabric samples were supplied quickly and we were able to place our order very easily online. Communication about the order was excellent and the delivery was carried out in the quoted time frame and very professionally . Altogether a very pleasing purchase experience. Thank you Carl and the team.
Mrs Annette Knight, Mansfield
Relax seating order
Thank you very much for the brilliant service I received from furniturebrand s4u. The prices were great and the whole experience was stress free. I will certainly use your services in the future whenever the neeed arises.
Deejaygee, Milton Keynes
Ercol dressing table stool order
Brilliant service from start to finish and a quality product. Kept updated and informed at all times with excellent delivery and packaging. Would highly recommend and will definitely use again.
Mrs S Y Martin, Kendal
recliner chair
As manufacturing time was increased could not get the chair I wanted in time so an alternative product was offered from stock Was very impressed with the fast response times and extremely good communication skills Item was delivered exactly when it was supposed to be in fast and efficient manner Would happily deal with this company again
Pat Davies, St.Ives, Cambs
excellent service...
Excellent service from the showroom to the delivery men. Delivered on time at a very good price. Couldn't fault you.
Mr Robinson, Carlisle
Delivery of sideboard and desk
The delivery was on time and the staff were pleasant and careful. We are extremely pleased with the furniture which is sturdy and beautifully made.. It has made us appreciate the benefits of dealing with a quality retailer.
Martyn, Burton-on-Trent
Parker Knoll Chair
Fantastic all round service from Haynes/FurnitureBrands4U. Efficient ordering and confirmation and good efficient delivery within the timescale outlined, which was great service as the process started during lockdown. All this with a good price and free delivery. Can't be beaten. Thanks to all the team.
M. Gibbon, Scarborough
Excellent customer service
I recently bought ercol Rimini bedside drawers & chest of drawers online. Price was the same as larger furniture stores but delivery free and only a deposit required until furniture was delivered. Delivery was as promised, & packaging was taken away. Really impressed, excellent customer service would definately order from them again.
Nerys Amphlett-Jones, Newport Walea
Parker Knoll chair
We are delighted with our new chair. It was just what we wanted. From ordering to delivery the service has been excellent. Thank you.
Mrs Bradbury, Havant
Purchase of 2 Vale Amalfi Recliners
Very pleased with Price and Quality of chairs / Delivery crew were very helpful and cleared up all packaging. Fi rst class service from Haynes Furnishers. Thanks to Carl Oakton who was very helpful with our order Andrew
Andrew Findlay, Grangemouth
Parker Knoll chair
We are absolutely delighted with our new chair. From the initial phone call through to delivery, the service was excellent. Thank you.
Mrs Bradbury, Havant
My experience of Haynes
We ordered our new furniture after having had a telephone conversation with them. I did this to provide myself with some reassurance before going ahead. My confidence boosted I proceeded to place our order having chosen and specified exactly what we wanted thru the website. My confidence was not misplaced. The delivery date was a little earlier than initially given. A phone called from Haynes established the delivery date and time. Again the delivery was a little earlier than anticipated on the day and the two chaps were in and out very quickly and proffesionally done. I have only praise for the company and the staff members I dealt with throughout. Extremely polite, very helpful and reassuring. I will not hesitate to use them again. Well done Carl and Haynes, thankyou.
Brian, Runcorn
5* Amazing selection and pieces, top notch customer service
I stumbled across Haynes Furnishers via Google in search of an Ercol butterfly dining chair, and what a great discovery this was! Carl and his team offered amazing customer service right from the start; I raised some questions on the chair through the online query form and got a detailed response back immediately the next day (bearing in mind this was still when we were in partial lockdown back in Mar/Apr). Then having read through the numerous reviews singing praises of Haynes, I decided to purchase the chair. The online purchase process was straightforwar d, subsequent communication and follow ups from Carl and his team are clear and timely, and I really felt throughout the whole process that I am/ my order is in good hands. Logistics-wise, the team rang me to organise a delivery date and time about a week and a half before the estimate (the chair had a delivery lead time of 2-3 weeks at the time due to lockdown no doubt) and promptly arrived on the day (15mins early!) to deliver it. The chair itself was a showroom piece but absolutely perfect/brand new, there were no damage or defects whatsoever and it was THE best price (it was on offer close to 50% off RRP) I saw online at the time and since then even. All in all, I'm very pleased to have discovered Haynes Furnishers and had a great experience buying from them; they are reliable, have an amazing selection of furniture and I could really feel that they are customer-oriented. I look forward to my next purchase with Haynes and meanwhile will be spreading the good word to my friends!
Jessica Chan, London
I would like to say that we were most impressed with the delivery and installation of the sofas that we ordered from Haynes Furnishers
Robert Hebbron, BIRKENHEAD
Ercol Chair
I absolutely love my new chair!! A bit over the top I know but there you go. Delivered within the stated timeframe by two guys all PPE'd up, very quick, very easy. Really good communication with Steve - Thank-you. Looking forward to my next delivery :)
Gill Fairweather, Handforth
Sheborne Nevada Sofas
I ordered sofas from Haynes and have been very pleased with the whole process from selection, ordering and delivery. The colour swatches arrived enabling me to select the actual material and the sofas were delivered within good time. They were assembled in my home by the delivery team. The sofas look beautiful in my home and I would not hesitate to recommend Haynes to a prospective purchaser.
Megan Lockwood, Portsmouth
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