Purchase of Old Charm
Have bought Old Charm in the past . Now changing range so used Furniturebrand s4U for the first time, having been impressed with their website and prices. Excellent all-round service, delivery as promised and excellent service from delivery team. Have already purchased a further item!
Purchase and delivery of 3piece suite
I'm not usually one for writing in praise of services , believing that good service should be the norm... but unfortunately , all too often it's not ; which is why , with service in this particular instance being excellent in every respect , I decided to submit this .
The website was clear and informative , and the prices better than any I'd found elsewhere.
When I 'phoned to discuss a purchase , I got straight through : no messing about listening to endless recorded messages, no multi ..
Parker Knoll 3piece suite.
I placed my order by phone - pleasant and knowledgeable sales rep. Steve. Good price and efficient service. The furniture was delivered within the specified 2 hour time frame and exceeded my expectations. Would certainly recommend Haynes Furnishings.
Nathan Console Table
The table arrived within a week of ordering, excellent service from office staff and delivery drivers. This is our second order and would have no hesitation in placing further orders with this excellent company.
Dining room suite, sideboard and p...
When we ordered our items by phone Carl was really nice, and very helpful.
All our items arrived in perfect condition.
Th e two young men who delivered our furniture were lovely, we have a narrow hallway and they had to take the table apart to bring it into the house, this was done with great care and re -assembled in no time. We are very pleased with our new furniture, and we have recommended your company to family and friends.
Many thanks to all.
Ordering and Delivery of Furniture.
Ordering by telephone straight forward and extremely helpful. On day of delivery 3 of 4 items were correct. Wrong one returned and correct one delivered next day. The young delivery men were first class and most helpful.especi ally as the initial fault was not of their making,
Furniture purchase and delivery.
Very impressed with the service provided during the ordering of my furniture, very impressed with the quality of the furniture delivered, and very impressed with the 2 very polite young men that delivered and assembled the furniture and took away all the packaging.
Wo uld definately use this company again.
Easy way to buy a sofa
We tried out a number of sofas in some of the large furniture shops and found the one we wanted. We asked them if they could do anything to reduce the price and they all said "no, this is the sale price and it won't last long so you should really buy today". We decided to see if we were able to find the sofas online for less, and came across Furniture Brands 4U. We gave them a call, and spoke to a really helpful gentleman...no hard sale here! This was quite a large purchase for us so want ..
Cyntique Lydia furniture
From order to delivery, excellent service. Will recommend to everyone. Will be using this company for all my future furniture requirements. Delivery staff very pleasant and helpful. Thank you.
Purchase and delivery
What an excellent company! The staff in the shop are knowledgeable and helpful,
and the price we paid for our sofa equalled the lowest price available anywhere else. The sofa was delivered this morning,
as promised, and Andy and Nathan were terrific, even taking the feet off the sofa so that it would go through the doorway
into our lounge. We are delighted with our purchase. Thank you!
This company offered the most competitive price for our sofas , gave a realistic order time and we're then very punctual on the actual delivery day despite a lengthy journey.
All aspects of the purchase process have been have been handled professionally and nothing has been too much trouble for them..
Delive ry guys took great care and were very amiable.
Woul d recommend.
Delivery guys were excellent -
All aspects of service and quality of furniture can not be faulted. would reckomend to anybody.
nest of tables
Having checked online for competitive prices we ordered from this company and were very pleased with the service we received.
Our furniture came within the 6 to 8 week period and was dispatched and arrived with no problems.
We would use and recommend Furniturebrand s4u in the future.
Cintique sofa and chairs.
First class service from beginning to the end.
Very pleased with the furniture, excellent price and free delivery ! The furniture was delivered by two nice lads who removed the packaging and took it away. Cannot fault your service and will no doubt use you again in the future. 100% recommended.
Furniture arrived when promised , very good quality, and a good price
I have found the whole buying experience an excellent one with friendly advice and superb service. Will certainly return when requiring furniture in the future and have recommended to my friends.
Excellent service from start to finish thanks. Furniture as described and in A1 condition
ERcol 7 drwer chestol 7 drawer chest
Ordered the Ercol 7 drawer chest and was told it would take 8 – 10 weeks. In fact, it took only 4 weeks. The piece of furniture is beautiful. The price was considerably cheaper than other leading furniture suppliers. The delivery men were pleasant and efficient and installed the chest in an upstairs bedroom. All in all, it was an excellent experience.
Ordered - then ordered some more!
We originally went to Haynes because it was close by and found it had a surprisingly good range of high quality furniture at good prices, so we ordered a Parker Knoll suite. 2yrs later, we've just ordered another recliner because everyone fights over the original one: it's an exact match to the rest and we're very pleased. Great service good delivery no problems. Placed the order over the phone - previously I tried ordering a table over the phone from someone else - a much bigger store - an ..
Ercol TV Stand
We are very pleased with the quality of the item received. Not surprising as we have several items of Ercol furniture already.. Your service has been first class and to receive the item so quickly is amazing..Your delivery men were most helpful and arrived on time..We will certainly come to you again when we need other items.
Very good service at a competitive price.
The delivery men were very helpful and did a good job with the installation.
Delivery of furniture.
The delivery arrived as expected and the two young delivery men were very polite and friendly. They moved our old furniture into the carport very willingly which was a great help to us. The new furniture was unwrapped and positioned as we wanted it and looks fantastic and what an excellent price for quality furniture! All in all a very good experience, highly recommended.
G Plan Atlants
I am very impressed with the company the ordering process was extremely easy . The company were very helpful holding the furniture as my builder was running late , and the delivery system was amazing , I was told that it would be just before 9pm and it arrived at 8.50 ,it was taken to the room of my choice. Absolutely brilliant service.
Old Charm Coffee Table
Good price for such a well made product. Delivery was by a polite helpfull driver. Would highly recommend. Wish all online purchases were as good as this.
Old Charm Chatsworth Chairs
My order was not straight forward as I didn't want the finish available or the chairs upholstered. After several calls and an exchange of emails, I placed my order! The service I received was good and the chairs arrived much sooner that anticipated. I would use this company again.
NATHAN CIRCULAR TABLE
I am very glad that I encountered this website, while looking for a circular dining table.. The customer service was excellent from the website through to delivery of the table.. The price of the table was very competitive and delivery was free. The 2 gentlemen who delivered the table were very professional and were keen to ensure that they placed the table exactly where I wanted it. I would certainly purchase from this website in the future.
I am so happy with my Sutcliffe Trafalgar TV Unit, it was delivered on time and looks very good.
G Plan 3 piece suite
A pleasant experience to actually deal with reliable and knowledgeable business people. They delivered when they said they would kept us updated when they would arrive/were really helpful getting the furniture into the bungalow and placed it exactly where was required. The icing on the cake ALL packaging was taken away. All in all would recommend to anyone who wants good honest reliable service.
Very pleased with the quality of our TV unit. All staff were very polite and friendly from ordering right through to delivery.
We were very happy with the service we received from ordering to the delivery, excellent customer service. The delivery guys were very professional, they unpacked the unit & set it up for us, they were quick & efficient. Will definitely recommend to family & friends. Thank you!
Very good service and competitive price
Vastly superior service
I ordered Nathan furniture from furniture brands 4 u 2 months after ordering Nathan goods locally. The website is clear & easy to use. The items were extra to my original (local) order.The furniture brands 4 u prices are better than the local sale prices , the customer service is excellent (they even checked the goods were exactly what I wanted because I ordered in two different woods - for two different rooms) & the goods were delivered exactly as promised. The delivery team were polite, eff ..
Dining Room Furniture
Dear Carl Just wanted to say a big thank you for the unbeatable service we received from you and your staff.We were a bit dubious about ordering online but having read other peoples comments went ahead and we were not disappointed the furniture was delivered on time by your extremely competent and very pleasant young men who quickly and without fuss moved our old furniture and installed the new a credit to your firm. We have since received our 2nd order and would have no hesitation in recom ..
New Cintique Cumbria Chairs
I found ordering of 2 Cintique chairs very easy with help from Carl and Steve who kept me up to date on delivery etc by regular emails. 6 weeks was given for delivery was just 5 weeks , was very happy with new chairs they also disposed of my 2 old chairs and offered Guardsman Treatment to new chairs all in all I would certainly use them again .
I ordered a GPlan sofa from Haynes Furniture. As promised they gave me a very competitive price. There was no obligation to purchase my sofa from themselves. The price was so competitive and the customer service excellent. I would not hesitate to purchase furniture from Haynes in future.
The sofa was delivered within the estimated time and Haynes Furniture were very accommodating by giving me an exact delivery time which suited me.. So no waiting in for hours. The delivery men were very f ..
Vale and Ercol furniture
We would just like to say thank you to Carl and his staff and a special thanks to the delivery men who were so polite and careful when delivering the furniture.
G Plan Sofa and Chairs
Good communication from company and driver about time of delivery. Product delivered on time as planned. Delivery people took care bringing sofa and chairs into flat. Very please with service and sofa and chairs. Would buy from again or recommend to friend.
The delivery of my Ercol Bosco Table Lamp was worth waiting for. As usual Ercol product 100% so very pleased. The delivery men were very courteous and friendly .Well done Haynes !!
2 seater Parker Knoll Sofa
Great price, excellent delivery service just as promised. Sofa very comfortable and perfect for our family room. On-line service as good, if not better, than going to the store and very helpful, altogether a good purchasing experience.
ERCOL ALUETTA SOFA
Lovely item. Best price I could find on the internet. Helpful deliverymen and all arrived as schedule and good communication with the office. Would use them again and hope to keep the Ercol sofa looking as lovely as it does now.
Thankyou for a brilliant service.The best price coupled with great customer service. Prompt,free delivery by couteous delivery men.I rarely come across this good old fashioned service. Would certainly buy from you again and recommend your company. Thankyou
Hi, many thanks for my recent order and expert advice, your service is excellent, great delivery and very good price, will definitely use your company again. Buying from you was a very nice experience. Many thanks Dave Slough
Ercol Artisan furniture
Five star service from initial order to delivery. Very courteous and helpful delivery team. Thank you - I will be back.
Good Afternoon. Please may I say thank you for the service we have received from your staff and company.
From ordering to delivery we have been kept appraised of our order. I have spoken to members of your staff who have always been polite and courteous over the phone, even ringing back when they said they would.
Our Super king adjustable bed was delivered this afternoon by Alex and Mario. They are an asset to your company; so polite and efficient.
Once again thank you for making our purch ..
Corndell Nimbus 1472 1 Drawer, 2 D...
Order and delivery all very straight forward. Once delivered we noticed we had wooden rather than metal handles, but the was quickly resolved with anew set being delivered. Competitive pricing and anticipated delivery date exceed so we had in time for Christmas. Excellent company that I would use again
Happy new year
I am really pleased with both the furniture and the service received from your company.
The furniture stood the test of a hectic Christmas from members of the family of all ages.
Furniture order & delivery
This is the second time I have purchased furniture from Haynes Furnishers. The prices are excellent, as is the customer service & delivery. Will definitely use again & would recommend to others
It was a pleasure ordering from you - your website was very user-friendly; the video of the shop was entertaining - it reminded us of a friend's family business; you were always there to answer the phone and dealt with each of our enquiries efficiently; the delivery was well organised - especially since we were away that week and the unit had to be left in the conservatory; the price of the unit was the lowest we could find - with delivery! AND we are very pleased with the Unit itself.
Review 3 seat sofa leather Lydia
Monday 16th November 2015
1. Style describes who I am ,the colour and shape.
2. How it was made for my body bad back, it has memory foam it is comfortable.
3. It is new in my home, and it will stay until it is old. It serves it's purpose as a three seat sofa.
Sutcliffe CD/DVD Storage Unit and ...
We were delighted with the quality and appearance of the three units ordered and even more so with the service we received from your company. Our initial phone call was dealt with efficiency and good humour as was our next approach when the formalities were completed speedily. We couldn't believe that you were prepared to actually deliver the items before even expecting a penny to change hands, which was particularly surprising as your prices are so competitive and we were a considerable dis ..
Two G-Plan two seater sofa and foo...
I was about to contact you to thank you for your excellent service and prices and there you were asking me to write this. Well here goes then! Nothing has been too much trouble for you even when I changed my mind on the original order. If you're out there reading this I can assure you, you will not be disappointed if you use this site. We have been delighted with the products we ordered and your service. Keeping me informed every step of the way and true to form on delivery. Many thanks.
Brilliant Delivery Service
So thrilled with the service we get from your Company Delivery Men so Polite and Clean snd your price are so competetive
T his is the second time we have used you and will do so in the future
We recently had a Nathan TV cabinet delivered.
It was very rewarding to receive a telephone call a few days
before delivery to say when and at what time the delivery
men would arrive.
They gave a time at 9-0am and spot on the dot they arrived
We live in a first floor flat and the lift is not available for delivery.
No trouble, the furniture was unpack covered up and delivered
in factory fresh condition. The delivery men were helpful and
polite a good recommendation t ..
Carl, Yesterday I received my latest purchase from you (Nathan Shades lamp table) and as with previous purchases your service was excellent. I just wish all companies were run as efficiently as yours. You always quote the best price. your delivery dates are kept and your drivers are always polite and helpful. Thank you so much! Buying from you is a breath of fresh of air. I am happy to recommend you to friends and look forward to buying from you again. Kind regards - Irene Tenny
We are very pleased with the Ercol furniture that was delivered to us yesterday, the remote infrared relay device built into the DVD player cabinet is brilliant, I can control the DVD player without having to open the door.
Thank you for the excellent service that you have given.
Ki nd regards,
Mi chael brian.
G Plan sofa
Such an excellent experience, lots of help and advice from Carl when I telephoned. Loved the fact that my sofa was delivered in a Company van by experienced drivers ( thank you Andy & Dave), the whole thing was a totally painless experience at an amazing price. Very, very strongly recommend.
Nathan Shades Glass Top Round Lamp...
Very pleased with product and impressed with the service and the very personable young delivery men. Would definitely recommend you and would purchase from your company again.
Top Notch Service
What a pleasure to deal with a Company that delivers excellent Customer Service, easy ordering process, regular updates, and a quality product delivered on time. A totally seamless service from start to finish and it is 10 out of 10 from us. We would definitely use again and would have no hesitation of recommending to others.
I was somewhat urgently looking on the internet and Ebay for a Parker Knoll chair for my elderly mother, and came across Haynes Furnishers who had a chair listed which looked ideal. I contacted them for details, and they suggested a different chair with a higher seat squab that they also had listed, for which they then accepted an offer. Since I was actually talking to a human being, I paid by card over the phone and delivery was made a couple of weeks later in their own transport on the nex ..
I can't thank you enough.
Thank you Peter for such brilliant service & prompt delivery of my mother's recliner. It is rare to find someone at the end of a phone these days, let alone someone who will go that extra mile. I can't thank you enough.
Just a short note to say how satis...
Just a short note to say how satisfied I was with the delivery of my suite. Despite the delivery not being as straightforward as one would have hoped due to width restrictions, the two young delivery men were resourceful and excellent all round and a credit to your firm. Nice to see that good old fashioned customer service is not quite dead and buried yet in the UK. Well done all round and I would have no hesitation in recommending your firm to others.
Just like to say thank you for the...
Just like to say thank you for the suite , with which I am extremely pleased. Very helpful efficient service and delightful young men delivering, who happily removed my old furniture to a trailer for me. Much appreciated.
Very pleasant and polite
Dear Carl, The unit arrived today and I am very pleased with it, thank you. Also the delivery lads were brilliant, very pleasant and polite....they even carried the unit into the room and placed it in the corner. I am very pleased with the service. Thank you again, Kind regards.
We could not be more pleased
Dear Carl, Hi, we’re now lounging on our new suite delivered today....we could not be more pleased. From my first contact to you up to today everything has been first class. The two young men who delivered were so pleasant and courteous as well as so helpful. Delivery was on time...well the date was early, so good! To reiterate...well done, we are so pleased, we would recommend your company to anyone. Thank you.
The furniture is absolutely excell...
Dear Peter, Your chaps have just delivered our furniture. Firstly, I must say how pleasant, efficient and courteous they were, well done. Secondly, the furniture is absolutely excellent and we are really pleased with it. We would like to thank both yourself and especially Carl for your excellent service. Please also extend our thanks to the Coyle's, the workmanship is amazing. Thank you once again, Kind Regards.
We would also like to say how cour...
Hi Carl, Just to let you know that our order arrived yesterday and we are delighted with both the cabinet and your good service. We would also like to say how courteous your delivery men were. We shall have no hesitation in recommending your company to our friends and relatives. Best Regards
Excellent Service, two delivery lads were excellent, very careful and assembled the sofa. Very Polite, courteous and friendly. Checked everything before they left. Most impressed with your Service, thanks.
We are thrilled with the outcome &...
We made avisit to the Burton on Trent store initially to look at Celebrity furniture & swatches of fabrics for a 3 piece suite. We were served very professionally by Peter who allowed us to view at our leisure without any pressure. Having made a choice we placed our order & were given a delivery date of mid-January. True to their word we had a phone call to give us a delivery date & the suite duly arrived as promised. The 2 men had some problems in getting the settee through our front door bu ..
After visiting the Burton Store, which I found well stocked and had the advantage of having lots of natural daylight, which is a must when choosing fabrics. We placed an order and received from start to finish excellent service. Many thanks to everyone involved at Haynes for the service at the shop to the delivery men who were very professional.
Carl, We are delighted with the furniture that you delivered, on time, last week. The men who delivered the furniture did a great job getting the new sofas into the house.
Just a quick note to let you know ...
Hi Peter, Just a quick note to let you know how delighted my Mum and Dad were with their chairs, they look a treat in their room. The build quality, and fabric are just great. This furniture certainly lives up to our expectations. The young brothers who delivered the chairs were polite and professional. What more can I say - We will certainly come back for any future requirements. Many thanks,
I would like to thank you and your...
Carl, I would like to thank you and your staff for the service you have given me since my order was placed with you. At every stage from the point of order to the delivery, I was kept informed of the progress. Your delivery personnel were courteous and helpful unpacking the items for me to inspect which were all found to be in pristine condition. I would have no hesitation in using your services again when the occasion arises.
Thank you again, I will certainly ...
Just wanted to drop you a quick note to let you know that we are delighted with our purchase and the service you provided. The delivery chaps were terrific with the extra hassle of the wardrobe, and it was much appreciated them taking the time and trouble to remove it. Thank you again, I will certainly recommend your service and price to colleagues and friends. Cheers.
Their prices are most competitive
I have recently purchased from Carl at Haynes Furnishers some lounge furniture. Their prices are most competitive and I must say that the service I received was excellent. They took great trouble in helping me to select my items and the delivery men were courteous and nothing was too much trouble. I would really recommend Haynes Furnishers where ever you live in the country, I am sure you will get excellent treatment
Your delivery team were smart, tho...
Carl/Peter, Many thanks for the excellent service. The upholstery arrived in good condition and at the time stated. Your delivery team were smart, thoughtful and polite. Your quote was the best by miles. Highly recommended, regards.
I would have no hesitation in reco...
Hi, I have just received delivery of the coffee table I ordered and I am absolutely delighted with it, I would also like to say how professionally everything was dealt even down to the delivery young men who were excellent, I would have no hesitation in recommending Haynes Furnishers to anyone. Thank you all very much.
Thank you for delivery of table an...
Dear Mr Haynes, Thank you for delivery of table and chairs this morning by two very well presented, polite and efficient young men. I am most impressed in the way this transaction has been conducted. With very many thanks. Regards
Many thanks again, Kind Regards.
Dear Carl, I would just like to say how very pleased we are with our new Dining Furniture and the good service we received from yourselves. From placing the order to the delivery, everything was as you said it would be. The delivery man (unfortunately one of them was sick) came on his own and my husband helped. He was extremely careful and helped whilst we put protectors on the legs as we have just had an oak floor laid. I would definitely make you my 1st port of call when we are looking for ..
I'm extremely pleased
Hello Carl! I'm writing to say thank you for the great service provided by "Haynes Furnishers". The website is informative & easy to use, staff helpful & efficient and consequently ordering, delivery & installation has been straight forward & stress free! Order (including a free foot stool!) arrived this morning & I'm extremely pleased. Thank you very much
Delivery lads were polite,courteou...
Thank you very much for all your help. Peter at Haynes Furnishers was really helpful and went out of his way to help us. Delivery lads were polite,courteous and respectful. Customer service is excellent which is very rare these days! Would definitely recommend to anyone wishing to purchase good quality furniture combined with first class customer service.
Thank you very much for your help ...
Just to say the suite arrived this morning and we were very pleased with the service we received. The two men were polite, very helpful and extremely courteous.
We cannot praise your company high...
Hi Carl, We would like to say a big thank you to you and your staff. We ordered a TV stand from you and were quoted with an 8/9 week delivery, it arrived in under 4 weeks. We cannot praise your company highly enough, both you and the lads that delivered the stand were very helpful. The two lads were polite and courteous. We will certainly contact you again in the future. All the best.
Thank you and your staff for every...
I am contacting you on behalf of my mother because she wants you to know how impressed she is with your excellent service and how helpful you have been regarding her chair. She would like to thank you and your staff for everything you have done and for being friendly and helpful at all times. With Best wishes
Thank you again for the whole buyi...
My wife (who was here when the chair was delivered this afternoon) wanted me to let you know that the two young delivery men were exceptionally polite and helpful. Please pass our thanks onto them - and thank you again for the whole buying experience (which takes the stress out of an internet purchase) Best wishes.
God bless you and your colleagues ...
Morning Carl, I would like to pass on my sincere thanks on delivery of my beautiful suite. I am really pleased with the way you conducted the sale, and being very trusting in accepting my order without even meeting me! Trust is the old fashioned way of a succesful buisness. I assure you this testament will be passed on to all that I know who are in need of furnishings, at a big no hassle saving with excellent delivery.
We just wanted to say what a pleasure it has to been to buy our furniture from you, the delivery was right on time and the men that delivered it were happy and a pleasure to deal with as well.
Thank you for making the shopping ...
Carl, desk ordered and delivered within the date specified.Excellent service both on telephone and email. Very courteous and efficient delivery men. Thank you for making the shopping experience for furniture totally painless!!
We will not hesitate to recommend ...
Peter & Carl on behalf of my wife Jean, who wishes to express her thanks for the most comfortable and very smart chairs she had delivered on Thursday last. Also, your attention to detail through our order/delivery period has been excellent. The delivery and demonstration men were also faultless. We will not hesitate to recommend your company in the future. Regards.
Just a note to thank you
Carl, good day, just a note to thank you for the expeditious delivery of the lounge suite yesterday. Very impressed with your two delivery men, very efficient and thoughtful. I shall have no hesitation in recommending Haynes Furnishers for their service and price. Thanks and regards.
Not only is the furniture as good ...
I would just like to let you know how pleased my wife and I are with the settee and chairs we recently purchased from you. Not only is the furniture as good as we hoped but the way in which you carried out the purchase was excellent. You told us it would be delivered in 8 – 10 weeks and it was 9 weeks, and you then told us it would be delivered around 3 pm and it arrived at 2:45 pm. Last, but not least, your price was far better than any other I could find! Many thanks again.
It’s a rare beast indeed to find a...
I would like to thank you for our chairs that were delivered to us today, it’s a rare beast indeed to find a company these days that knows its product, has pleasant and efficient staff on the other end of the phone who are able to create an easy transaction, deliver on time, and save you money in the process. Many Thanks
I would certainly use your site ag...
Hi Carl, Would like to thank you for the speedy service in the above and the kindness and courtesy of the delivery lads who were very polite, clean and tidy I would certainly use your site again and recommend you to everyone. Thank you kind regards
Such competitive price.
Very many thanks to you for delivering a Recliner directly to my parents home this week. Your delivery staff were on time, helpful, understanding and polite and I was kept informed at each stage exactly as promised. You obviously take a pride in what you do and your attention to detail was very much appreciated. It made a very pleasant surprise to be dealt with so professionally at every stage of my order .. and at such competitive price.
Thank you so much – we highly reco...
Dear Carl, First may I say what a pleasure it has been to deal with you and your company. Your pleasant and efficient response on the telephone to the time of delivery was the best experience we have ever had of ordering furniture. The price was competitive and the delivery date was in fact earlier than you had been able to promise. This is a first for us! Your delivery men were prompt and very pleasant so well done to the whole team. Finally all five items of furniture were perfect. Kind reg ..
I will certainly contact you if I ...
Dear Peter, A word of thanks to you for the extremely efficient way in which you dealt with my enquiry about a piece of furniture. It was delivered today and I am delighted with the speed at which you were able to source and deliver it. I will certainly contact you if I need any other furniture and will strongly recommend your firm.
It was a competitive price and a ...
Carl, first of all, may we say how pleased we are with the two sofas delivered in plenty of time for Christmas and slightly earlier than forecast. It was a competitive price and a very efficient service, so much so that we would be delighted to use you again should we have any further requirements for furniture - although that would require a substantial de-cluttering of the house!
Delivery has just been made of my order placed with Carl Oakton. From the original communication with Mr Oakton (who gave me the confidence to place my order) to delivery all has proceeded extremely well. It is a pleasure to receive such brilliant customer service in today's market place. My sincere thanks go to Mr Oakton for his attention to detail relating to my situation. Additionally, I must pass on my thanks to the delivery team who were friendly and extremely helpful in their task. I wi ..
I will definitely recommend your ...
I ordered a suite from you because the price was unbeatable. I was told it would be delivered in approx 10 weeks because the factories had only just returned to work after their August holidays, and it was delivered on time. The settee was difficult to get into our small doorway but the delivery men were extremely helpful and managed to squeeze it in. I am very pleased with the suite and I want to thank you for the excellent service throughout.
Everything has been so straight fo...
Just a few lines to say thank you to you and your delivery men for your excellent service. Our suite is stunning! A small mark on one of the castors was observed by one of the delivery men and he immediately arranged for a replacement to be sent. I'm sure many other companies would not have mentioned it. We would have no hesitation in recommending you for your pricing and service. Everything has been so straightforward from order to delivery and your help and knowledge assisted us in our choice.
The best service one could ask for.
Many thanks to Carl and delivery men for excellent service. TV unit was delivered on wednesday morning as promised. All in perfect condition . Highly reccommended.
I would be happy to use you again
Dear Carl, Just a short message to say how pleased I am with the two oak chairs and the fabric supplied, the chairs go very well with the ones I already have.
I must congratulate you on the efficiency and customer care provided and the service given was excellent. It is so good to deal with a group that is so helpful, thank you. Should I need any furniture in the future I would be happy to use you again and can recommend you to other people, Best Regards.
I am really pleased that we chose ...
I would just like to email you to thank you for the excellent service we have received regarding our recliner chairs order. We would especially like to thank the delivery staff who not only arrived bang on time, but were polite, courteous and very professional. Having undertaken some research before placing our order, I am really pleased that we chose Haynes Furnishers, as we not only saved over £300 compared to other retailers for the same products, but the service was exemplorary. We would ..
Ordering was a straightforward pro...
We would just like to thank you for the service we received from yourselves supplying our new furniture. Ordering was a straightforward process and the price you gave us was exceptionally competitive. The furniture was ready some weeks ahead of expectations and the actual delivery was made at the time advised and the guys were helpful and courteous. Thanks again.
Just to say a big thank you for al...
Just to say a big thank you for all the help I recieved from Carl Oakton this morning when ordering a riser recliner chair for my daughter Helen, he really was extremely helpful, and answered all my questions with honesty, we are now looking forward to the arrival of her chair.
I would just like to express my th...
I would just like to express my thanks to Carl and the staff at Haynes for their prompt and efficient service in sending me my Relax footstool. I have placed an order for another chair from you and look forward to a call to arrange delivery.
Prompt and efficient service.
My new chair was delivered today and I am delighted with it. Thank you so much for your prompt and efficient service. Your prices are very competitive and I would be pleased to recommend Haynes Furnishers to anyone looking for a rise and recline chair. Once again, thank you so much.
Outstanding example of customer se...
Thank you for an outstanding example of customer service recovery. I have received the repaired chairs within the three week forecast. I would like to thank all of the people involved from the initial contact, preceding the purchase, to the resolution of the recent structural failure. At all times I have been dealt with courtesy and efficiency. As the chairs were bought at a considerable discount from the retail price, and the transport / delivery task greater I am impressed. I will not hesit ..
A real pleasure to do business wit...
You recently delivered a Power Rise and Recliner to my sister. We just wanted to say a huge thank you to Peter for his help before ordering and to the super drivers who made the delivery for their extreme courtesy and help. I am sure you will hear from us again. Thanks again.
As we expected the quality is superb
Thanks Peter, we have just taken delivery of our new suite, and are delighted with it. As we expected the quality is superb, and the assistance you gave us to enable us to come to a decision was appreciated. I would certainly recommend you to any of my friends, regards WBA Ecclestone.
The delivery team were extremely h...
Thank you for the prompt and efficient manner in which you processed our 'suite' order. The delivery team were extremely helpful in transfering our existing furniture. If the occasion arises we will recommend your services.
I have just received delivery of a Combination unit and would just like to say how delighted I am with the furniture, not to mention the service I have received from Haynes. From start to finish everyone has been efficient, kind and courteous, price was very competitive, delivery ahead of estimate, communications excellent - very impressive! Would not hesitate to use your company again or recommend you to friends and family. Many thanks.
Having now taken delivery of our furniture, which we are highly delighted with, I want to thank you for the service you provided during the course of this transaction. Your whole approach from dealing with my many requests over the telephone right through to the team who delivered this week was very professional. It’s been a pleasure to deal with you.
Your help and quick response to de...
Just a short note to thank you for obtaining the spare part from Sherbourne. Your help and quick response to detail was much appreciated.
We have been able to fit the part ourselves. Customer Service is often lacking these days but it is good to know there are those who do give a good service.
It has completely lived up to my e...
Just to say thank you Carl for my dining set, delivered as promised yesterday. It has completely lived up to my expectations, and I was expecially pleased by how quickly it arrived from the original order date. Your delivery men were polite and helpful too. I will definitely be happy to use Haynes again, and I am now thinking about the matching TV cabinet.
Thanks for your help and for the i...
Good Morning Peter, So many thanks for your help and for the information given. May I just say that if every company I dealt with were as efficient and helpful as you, then my life would be so much easier. Enjoy the day
We will certainly use your compan...
I have just had delivery of a suite from you and am writing to say how pleased I am with the service I received from your company. The delivery men were very polite and helpful and went out of their way to ensure that we were happy. You have also saved us a considerable amount of money with your keen prices. We will certainly use your company again and would recommend you to our friends and family. Many thanks.
Good evening, I would like to say thank you for the faultless service you have given me from first contact about the above piece of furniture to the delivery, I am very impressed. I will gladly recommend you to my friends. Regards.
The price was excellent and compet...
Many thanks for your efficient and speedy service. The price was excellent and competitive; the phone calls polite and helpful; and the delivery made on the day arranged. I would definitely have no hesitation in recommending to anyone who would be considering making a purchase from you. Thank you once again.
We ordered a dining suite which we...
We ordered a dining suite which we are extremely pleased with. We were very impressed with your delivery team, they struggled to carry the furniture in without complaint and in good humour, unpacked it and removed all the packaging, a service which is charged for by other furnishers. Overall we cannot thank you enough for the excellent service which we have received from our very first phone call to the final delivery.
A quick note to thank you for the prompt delivery of our new furniture yesterday. We had only been in the house a little over half an hour after returning from holiday when your 2 very pleasant lads arrived. This was amazing considering the poor weather.
The delivery men were pleasant and...
Many thanks for the way in which your business is conducted we always strive to deal with family run businesses wherever possible. After two visits to your Burton on Trent premises to view and discuss our requirements we have been most pleased with your friendly and courteous manner in which you deal with customers. Our dining room has now been completely transformed with the quality of furniture which we eventually chose. The delivery men were pleasant and extremely careful when manoeuvring ..
Thank you to all concerned
We have just taken delivery of the table and I write to express our delight at the product but also to thank the two young people who delivered it. They were obviously well versed in moving furniture, were caring in negotiating doors etc and were very polite; a credit to your company.
Thank you very much indeed for the...
Thank you very much indeed for the excellent service I have received. From the minute I discovered you on the internet the covnersations on the telephone the swiftness and efficiency of the transaction it could not have been easier. My two settees have been delivered today by your drivers who were on time extremely courteous and I am absolutely thrilled with the settees and the whole experience of purchasing something from you. I would not hesitate to come back to you again for any future pur ..
Definitely will purchase from Hayn...
From my initial telephone contact with Haynes Furnishers requesting details of a particular three piece suite, followed by a showroom visit to confirm my order through to delivery & placement within my lounge, the whole purchasing experience was a delight, professionally handled throughout, customer care of excellence a priority & valued as a customer, most definitely will purchase from Haynes Furnishers in the future."
Our flat is up three flights of st...
I am letting you know that your delivery was made today ahead of time and very obligingly by your own team. The removal of the old suite and installation of the new one done swiftly. Your service and price was very impressive and I have recommended your firm to others when they need new furniture. Thank you. PS, our flat is up three flights of stairs but no complaint from your guys.
Thank you for the great service ex...
I am writing to thank you for the great service experience provided by you in the ordering and delivery of our furniture. We ordered a mix of chairs and sofas. The order was taken efficiently with a minimal deposit being asked. Your estimate of delivery was spot on and the two delivery drivers were just fantastic. Nothing was too much trouble. They unpacked the furniture, set it in place and took all the packaging away. It was just a fantastic buying experience of good British furniture from ..
I am absolutely delighted with my ...
Just like to say I am absolutely delighted with my purchase of the Dining Room Table, the packaging was second to none and with that goes the service I received on order and not to forget the two delivery men, it was excellent from start to finish, many thanks.
I like dealing with a family firm
I like dealing with a family firm, I think one gets a better service, you gave me advice and saved me money, quick delivery of 2 adjustable beds, and two good lads to set them up in our bedroom and they removed the rubbish. The quality of the beds was very good and at a very good price. To sum up a good all round service.
wish to say how pleased I am with...
I wish to say how pleased I am with the service provided by your company. From the initial contact by telephone to the delivery of my furniture. You said it would be delivered midday Monday, and the van arrived to time (all the way from the midlands) I will definately use your company again.
Just a short note to say a big thank
Just a short note to say a big thank for the furniture I ordered for my Mother in Law. She is so pleased with the lift and rise chair, 2 seater settee and fireside chair. It all goes so well in her sitting room. Firstly I was impressed by your professionalism when I made the first enquiry, and with any future contacts I had with yourselves. My Mother in Law was impresssed with the way she was contacted regarding delivery and both she and my husband were impressed at the way your men conducted ..
Just a note to say 'Thank you very...
Just a note to say 'Thank you very much' for the excellent service you achieved in providing new dining room furniture. The order was taken and delivery explained; however the delivery date was much earlier than suggested which pleased us. The furniture was delivered efficiently, unpacked, and assembled by two very pleasant and sociable young men. (It's unusual now to find younger people who are even interested in their work) All credit to you and your company. Thanks
Many thanks Peter for the 1st clas...
Many thanks Peter for the 1st class service we received from you when we ordered our settees etc. it was a pleasure to do business with you, also your delivery men were very efficient and polite. It's not often that you receive this service and attention nowadays, we will definitely recommend you to our friends Thanks again.
We were delighted with the delivery
Good morning, We were delighted with the delivery yesterday afternoon of the suite but more importantly, your two gentlemen showed extreme courtesy, care and helpfulness. Clearly good ambassadors for your company. We are very pleased with the furniture and the service you have given. Thank you.
I just wanted to thank you for the...
I just wanted to thank you for the prompt way you dealt with my enquiry and order
for the riser/recliner chair which you delivered to our home in Surrey yesterday. I have been most impressed with the service we received from you. Needless to say, the chair is just what I wanted and needed so urgently.
The delivery men were most efficient
Many thanks for the safe delivery of the extending dining table and six chairs. We are delighted with them - and only less than 4 weeks after placing the order. The delivery men were most efficient, setting up the table with the minimum of fuss. Once again, many thanks.
Many thanks Peter for the prompt d...
Many thanks Peter for the prompt delivery today. We are very pleased with the sofa and the service you have provided, your delivery team were very efficient. Will definitely be dealing with you again and will recommend you to my friends.
This is the first time that we hav...
We feel that we must email you to thank you for your efficient service with regard to the order and delivery of the above suite. This is the first time that we have bought furniture on-line and at the time of order felt that we were taking a bit of a risk, because you are based so far away from us here in rural Dorset. We need not of worried, because your service has been impeccable from taking the order to the very careful delivery (well ahead of schedule).
We will have no hesitation in re ..
I am delighted at the price and se...
I am delighted at the price and service Haynes Furnishers has provided. As an avid furniture collector I was unaware I could buy new pieces at such low prices, I ve actually paid less for a new magazine rack than I was going to pay 2nd hand on ebay! The customer service provided is second to none. I have no hesitation in recommending Haynes to any one. One very satisfied customer.
A short thank you for your quality...
A short thank you for your quality of service in connection with the delivery of our dining table. The piece looks great in our dining room. Your delivery team arrived exactly when promised, were courteous and competent in assembling the table. It is so nice when promises are made and delivered on, and a credit to your team that they did this - not something that happens often enough in our experience!
Thank you very much
Just to say thank you very much for the delivery of the TV unit. Thanks for the excellent service which you have given, such a nice change these days.
I would just like to thank you for the outstanding service we have received in the purchase of the riser / recliner chair. It is fantastic & will make a huge difference to my husband`s independence. The price was excellent & the free delivery, assembly & user guide, in particular sets you apart from other firms that offer free delivery to the door.
Just to say thanks for your excell...
Just to say thanks for your excellent service in supplying our Supper Table. The table was supplied in super quick time and in prestine condition. We were so pleased with the price we paid and would recommend you to anybody not sure about ordering on the internet. The lads that delivered the table were polite, helpful and on time.
Thank you once again for your firs...
We just had to email you to say thank you for the wonderful service we have received from Haynes Furnishers. From the first point of contact - a telephone enquiry, until the delivery men bought our Sutcliffe CD / DVD cabinet the service has been fantastic! There was the promise of a telephone call, which we received even the delivery time was kept to - in fact it was right on the button! We can assure you that we will recommend you to our friends and we shall certainly be coming over to see y ..
We are thrilled to bits
Hi Peter, Just a quick email to say thank you so much for our video cabinet, which was delivered today. We are thrilled to bits with it and it looks as though it's been in its present situation for ages! It's a pleasure to look at it. Thanks again for all your help with this. Regards.
We shall certainly be recommending...
Just a quick mail to say how delighted my wife and I are with our new manor oak furniture. I’ve just finished cabling in the audio & visual equipment and as you can see it looks great! Thank you for providing such a fast, reliable and competitively priced service. We shall certainly be recommending you to friends & colleagues.
I would just like to say how very pleased we were with the delivery of our order and especially the courteous and polite team of men who delivered and assembled our furniture. They are a credit to your firm.
Good Afternoon, Sideboard delivered in good order, many thanks my wife is delighted.
Thanks also to the men who delivered it, I had to rush out to the doctors, when I got back they were waiting patiently.
Customer service like this is rare...
I don't write these very often but the superb service I received from Furniture Brands 4 U deserve the comment. I got an immediate response from an enquiry and delivery by 2 very helpful delivery men the very next day. Customer service like this is rare these days and I would give the overall experience 10 out of 10. Many thanks to all concerned.
Thank you very much for the prompt...
Just to say: Thank you very much for the prompt and courteous delivery of the Vale Petite 3 piece suite on Friday 17th April, we are delighted with it. Just as you described, no faults, Thanks again - superb value and service.
We would just like to say thank you
We would just like to say thank you for a fast efficient service, I am so thrilled with the sofa's they are perfect, as we all know nobody gets anwhere near the customer service we used to get so it is a pleasure to do business with a shall we say pleasant company such as yours.
We are well pleased and would not ...
My Wife and I would like to thank you for your prompt attention to our order and for the fast delivery of the three Celebrity chairs.
Your delivery team are to be commended, Steve & Ben unpacked the chairs in the van and assembled the chairs with speed & professional efficiency.
We are well pleased and would not hesitate to use your services on another occasion.
The customer service offered by yo...
Just a quick note to say thank you for your help with this order.
The sofas were expertly delivered by your staff who were most helpful and very professional.
The customer service offered by your team is excellent.
Thank you all very much
I would just like to thank you for the superb service we have received from your firm with regard to the 3 seater sofa which was delivered to us earlier today. I would also like to compliment your delivery men on the efficient way they removed our old sofa, and installed the new one - and that by 10.00 am. - even earlier than expected, and this from a distance of 200 miles from where we live! Things were certainly not very easy for them. Thank you all very much.
I would not hesitate to cont ..
Just a note of thanks
Just a note of thanks, our chairs were delivered today. It's nice to deal with an organisation who are helpful and deliver as promised. The two guys who delivered the chairs were smart, efficent and knew their business. Good to do business with you. Thanks.
Thanks for the 100% service
Chairs arrived bang on time and the wife is pleased with them, thanks for the 100% service and also the two lads that delivered them, both very polite and helpful.
Thank you for all your help
Thank you for all your help, I love our new suite, which arrived promptly this morning. I was very impressed by the efficent service - I also saved around £*** by buying from you. Nice doing business with you and I'll be recommending you to any friends and relatives who are after furniture.
The delivery men were first class ...
Thank you for the samples which made the choosing of the leather for the chair easy. Now our lovely new chair has been delivered today. Colin & I would like to thank you Peter & Carl for all your help. The delivery men were first class & the chair has exceeded all expectations. Colin now says I should get one for myself ----- who knows? Regards
Excellent service, great price, free delivery, very helpful staff. What more could you want. Thank You.